Refund policy

Every piece we sell is laser engraved to order with your words, in our own studio in Alpharetta, Georgia. A personalized item can't be restocked or sold to anyone else, so personalized orders are final sale. Our promise isn't to take your piece back — it's to make it right.

Remake guarantee

If your piece arrives damaged, or the engraving doesn't match what you entered at checkout, we remake it free. No return shipping, no arguing. Email info@fomaprint.com within 30 days of delivery with your order number and a photo, and we'll put a replacement into production. If the item can't be remade, we'll refund it in full.

Personalized and engraved items are final sale

We can't accept change-of-mind returns or exchanges on engraved items — they're made for one person and have no resale value to us. The remake guarantee above covers every quality problem, including our own mistakes.

Spotted a typo in your own text? Reply to your order confirmation immediately. We engrave the same business day, so the window is short, but if your piece hasn't run yet we'll fix it at no charge.

Cancellations

Contact us as soon as possible after ordering. If your piece hasn't been engraved yet, we'll cancel it and refund you in full. Once engraving has started the order can't be cancelled, and the remake guarantee takes over.

Items sold without engraving

If you ordered an item with no personalization on it, you can request a return within 30 days of delivery. It must be unused, in the same condition and original packaging you received it in, with proof of purchase. Email info@fomaprint.com first — packages sent back without a requested return can't be accepted — and return shipping is at your own cost. Approved returns go to: FOMA FAMILY LLC, 9370 Industrial Trce, Alpharetta, GA 30004.

Damaged, wrong or missing items

Please inspect your order when it arrives and contact us within 48 hours if anything is defective, damaged, or not what you ordered. Photos of the item and the packaging let us resolve it in one message.

Non-returnable

Personalized and engraved items (covered instead by the remake guarantee), gift cards, and anything marked final sale or clearance.

Refunds

Where a refund does apply — an approved return, an order cancelled before engraving, or an item we can't remake — we refund to your original payment method within 10 business days of approving it. Your bank or card issuer may take a few days more to post it. If more than 15 business days have passed since we approved your refund, email info@fomaprint.com and we'll chase it.

Contact

Questions about a specific item? Email info@fomaprint.com or call (404) 934-8917 — a human replies within one business day.