Shipping policy

Thank you for choosing FomaPrint. Every piece is laser engraved to order in our own studio in Alpharetta, Georgia — and we ship it the same day we make it.

Production and dispatch

  • Personalized orders are engraved and handed to the carrier the same business day.

  • Orders placed on a weekend or public holiday are engraved and shipped on the next business day.

  • Bulk and corporate orders (10 or more pieces, or anything with a logo) are proofed before production and ship within 5–7 business days, or on the date agreed in your quote.

  • During major holiday periods or unusually high volume, dispatch can take one extra business day. If your order has to arrive by a specific date, tell us before you order and we'll confirm whether it's achievable.

Where we ship

We currently ship within the United States only. If you need an order sent outside the US, email us before ordering and we'll quote it manually.

Shipping options and delivery times

You choose your service at checkout:

  • Standard Shipping — $4.90 for orders up to 5 lb, $19.90 from 5 to 70 lb. Typically delivered 5–8 business days after dispatch.

  • Priority Shipping — $6.90 for orders up to 1 lb, $9.90 from 1 to 5 lb. Typically delivered 3–4 business days after dispatch. Priority is available on orders up to 5 lb.

Delivery times are counted from dispatch, not from when you order, and the estimated delivery date shown at checkout is the one to go by. Transit time is up to the carrier — delays caused by the carrier or by weather are outside our control, though we'll always help you chase a late package.

Order tracking

You'll receive a shipping confirmation email with tracking the moment your label is printed, at the address you entered at checkout. Please allow up to 24 hours for the carrier to activate the number.

Local pickup

We're Alpharetta locals. If you'd rather collect your order from the studio at 9370 Industrial Trce, message us before ordering and we'll arrange it.

Shipping addresses

Please make sure your address is complete and correct before placing your order. Because we engrave and ship the same day, there is a very short window to change it. FomaPrint isn't responsible for delays or losses caused by an incorrect or incomplete address.

Damaged or missing packages

If your package arrives damaged, or tracking says delivered and it isn't there, contact us within 48 hours with photos of the package and product. Damage in transit is covered by our remake guarantee — see the refund policy.

Contact

Questions about an order? Email info@fomaprint.com or call (404) 934-8917 — a human replies within one business day.